Privacy Policy
How Redland collects, uses and protects your information.
Redland Ltd (trading as Redland, "we", "us", "our") is the data controller for personal information collected via this website and our pharmacy services at 14 Church Lane, Bristol BS6 5TB. We take your privacy seriously and comply with the UK GDPR and the Data Protection Act 2018.
Information we collect
We collect information you give us directly and information collected automatically when you use our services:
- Contact details (name, address, phone, email, date of birth)
- NHS number and GP details where relevant to a service
- Medical information relevant to your prescription, vaccination or consultation
- Booking and appointment details
- Basic site analytics (pages visited, device type, anonymised IP)
How we use your information
- To dispense medicines and provide clinical services safely
- To contact you about your prescription or booking
- To meet our regulatory and record-keeping duties under NHS and GPhC rules
- To improve our website and services
Sharing your information
We only share your data where necessary – for example with the NHS, your GP, or our regulated software providers. We never sell your data.
How long we keep your data
Clinical records are kept for the periods required by NHS and pharmacy guidance (typically 8 years for adults). Marketing data is kept until you ask us to remove it.
Your rights
You have the right to access, correct, delete and restrict the use of your personal data, and to complain to the Information Commissioner's Office (ICO).
Cookies
We use a small number of strictly necessary cookies plus optional analytics cookies. You can change your preferences at any time.
Contact
Questions? Email [email protected], call 0117 923 4561, or write to us at 14 Church Lane, Bristol BS6 5TB.